Unravelit Complaints
For complaints about unravelit.com's energy comparison and switching services, or about unravelit.com in general, please contact the unravelit customer services team using the details in the Contact us section, and/or by email to complaints@unravelit.com.
Our Customer Services team will respond to your enquiry as quickly as possible, and will discuss with you how best to resolve the matter. If they cannot resolve it satisfactorily, it will be escalated to a senior manager who will investigate and try to resolve the matter for you.
We will do everything we can to make matters right. If you are still not satisfied with the way your complaint has been handled then after eight weeks, you have the right to escalate your complaint to The Energy Ombudsman.
The Energy Ombudsman are an independent dispute resolution service which deals with unresolved disputes between energy companies and their residential and small business customers. The Energy Ombudsman’s free and impartial service considers both the regulations and what is fair and reasonable for microbusinesses and energy brokers.
The Energy Ombudsman can be contacted using the following options:
- Telephone: 0330 440 1624
- Email: enquiry@ombudsman-services.org
- Postal: Ombudsman Services: Energy, P.O. Box 966, Warrington, WA4 9D
- Website: https://www.ombudsman-services.org/sectors/energy
